Jim Wiley

If you spend enough time around aviation right now, you’ll hear a lot of extremes about AI. Some people think it’s overhyped. Others think it’s going to replace entire industries overnight. The reality is somewhere in the middle. In business aviation and FBO operations specifically, AI is probably not going to replace the human side of the business. If anything, the opportunity is the opposite. The best use of AI in aviation will be helping people spend less time fighting dated systems and...

Recognition Programs That Drive FBO Success We all know that happy, motivated employees are the backbone of exceptional customer service....

The aviation world is in a bit of a pickle. FBOs across the board are struggling with one of the industry’s biggest headaches: hiring and...